Personalised subscription service for pet food supplier
Sacro
Motorhome Escapes
Ardross Farm
A Life Explored
Paw Dog Food
Watson Seeds
Flight Mode Method
Drumgolf
Stevens Scotland
Craigtoun
Paw supplies superior quality, veterinary-approved dog food to customers throughout the UK. We helped them streamline their order process and improve customer experience with a digital subscription management portal.
The challenge
Allow customers to manage their dog food subscription online and at their convenience.
Paw never want their customers to run out of their dog’s favourite food. That’s why they offer a subscription service to deliver food directly to customers on a personalised schedule.
To increase efficiency and free up staff time, they needed an automated system where customers could manage their subscriptions online at any time, without having to contact the customer service team.
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The solution
A digital subscription management portal customers can access 24/7.
We developed an online platform that enables customers to select the most appropriate recipe and feeding schedule for their dog, as well as edit and manage their subscription at their convenience.
The subscription service is incredibly flexible, giving customers the opportunity to switch recipes, change delivery volumes and schedule, and pause their subscription at any time.
A fully automated digital system means a smoother customer experience and less time spent dealing with orders, freeing up staff time to concentrate on other areas of the business.
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