Itinerary app for a luxury tour operator
Sacro
Motorhome Escapes
Ardross Farm
A Life Explored
Paw Dog Food
Watson Seeds
Flight Mode Method
Drumgolf
Stevens Scotland
Craigtoun
Drumgolf is a luxury tour operator offering custom golf tours across Scotland. We helped them improve the enquiry and booking experience for potential customers with a personalised digital itinerary app.
The challenge
Create an exceptional customer experience to differentiate in a crowded market.
Before working with us, Drumgolf were sending out proposed tour itineraries as a series of emails and PDFs. They wanted to provide a smoother and more personalised customer experience to set them apart from their competitors and strengthen their reputation for luxury bespoke travel services.
The solution
A personalised digital pre-sales experience that dramatically improved conversion rates.
We built an app to deliver a personalised digital pre-sales experience for prospective customers, providing detailed proposed travel itineraries including sights, activities, accommodation and travel arrangements.
This makes it easy for customers to explore and get excited about their trip, with a smooth digital journey guiding them towards making a booking. As a result, Drumgolf saw a significant boost in conversion rates.
